Return & Refund Policy
Return of a product ordered on chanour.com shall be accepted within 30 (thirty) days as of the date of receipt without any justification and any penalty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to: 100 Industrial Avenue Suite F Little Ferry, NJ 07643.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days following of the receipt.
We shall not be held responsible for the delay of the refunded amount; the BANK is liable for delays in the processing.
Any product ordered on chanour.com can be exchanged within 30 days of delivery without giving any reason. The product to be exchanged must be completely unused or in undamaged condition.
You can send an e-mail to firstname.lastname@example.org to inform us about the product you would like to exchange and which your product you would like to exchange it with.
Product exchange proceeds after our approval for exchange of the product. In case of a price difference between the exchanged and returned product, such price difference shall be borne by you. In case the product is not in stock, the amount will be credited to your account by the same payment method as described in the refund policy.
Contact us at email@example.com for questions related to refunds and returns.